Grievance Handling Mechanism

Please provide your suggestions and feedback, as we aim to achieve excellence through highest standards of customer services.

For complaints (Business/eCIB/Others) get connected with Compliance Department by calling us on PABX: 92-21-111-176-425.
OR
Write to us and drop your complaint/suggestions in complaint boxes at our branch or at our Head Office at.

Mailing Address:

Office No. 35-B, 35th Floor, Sky Tower - West Wing, Dolmen Mall City, Block 4, Marine Drive, Clifton, Karachi

PABX:

92-21-111-176-425

Fax No:

92-21-35630969

Email:

complaints@pakoman.com

Please provide the following while writing to us

Company Name
Mailing Address & Telephone No. and e-mail
Name and designation of the complainant
Issue / Complain
Supporting Documents

Complaints and Consumer Greivance Policy

Complaint Lodgement Process

Tentative Turn Around Time (TAT) for handling complaints is within 05 working days and maximum 08 working days. Where complaint requires detailed investigation, final reply is sent within a period not exceeding 15 working days.

For complaints through SBP Sunwai portal, please click below link

www.sunwai.sbp.org.pk